Hotel guests who pay high rates certainly have a right to expect luxury hotel standards, in rooms, in service, in food, and in everything else that a fine hotel has to offer.
Things that luxury hotels should offer
Smart, easy and respectful planning – Booking should not be complicated. In other words, the reservation process should be simple. And this should apply whether you book directly with the hotel, through a travel agent, online or through your association.
Quick and easy check in and check out – There is nothing more frustrating than waiting in a long line to check in if you have spent the day just to get to the hotel. Your luggage should not take more than 10 minutes to reach your room. In addition, it must offer quick checkout and promptly resolve any issues on your bill.
you have the room you want – The room assigned to you must be the type of room you want. It must accommodate your request for room level or category, physical location in the hotel, a swimming pool, and a special room classification.
excellent features – You are paying for a large room to enjoy different features. These will include a quiet room, original art on the walls, a firm mattress, robes and slippers, a work surface, adequate storage and hangers, high-quality linens, a clock, and an efficient and quiet heating and cooling system. You need to have the general attention to aesthetic details.
Illustrated service features – Hotel guests should have the feeling that they are valued and known. They should expect hotel staff to greet them with at least a smile at every encounter. Hotel housekeeping should be thorough, quiet, and reliable. Maintenance staff and handymen should show up at your room minutes after you call to attend to your needs to attend to your clogged coffee maker, locked safe, or whatever ails you. Outdoor workers, such as gardeners, must not interfere with the guest’s enjoyment of the property.
Excellent hotel food – Luxury hotels will offer guests at least one great place to eat. Even a small hotel must offer its guests a place to eat and another to drink. Of course, the restaurant and bar must be attractive. Room service is also offered. Some also include breakfast with the room price. Often these breakfasts are excellent buffets. But there are those who offer complimentary breakfasts, including fluffy bagels, packaged cereals and much more.
In fact, if you are paying a high rate, it is expected that you will enjoy more benefits. And this is applicable to the choice of a hotel. A 5-star luxury hotel can certainly offer you excellent products and services.